Support: 03 8076 1154

Innotech Online Store

Return, Refund and Order Cancel Policy

A. Return Policy
  • Cusomer is RESPONSIBLE for the return of any products to our service center
  • We will not ship replacement product until we receive damaged or defective item
  • One for one replacement for the ones you have already used and are at least 50% full in powder weight
  • Defective products that you have already used and are less than 50% full in powder weight, you will be charged 50% of original purchase price for one for one replacement
  • All defective or damaged returns are subject to verification by our technical staff
  • We recommend a shipping method that is traceable so that your shipment will not be lost in the mail
  • Failure to return a product within the return period will be deemed to be an acceptance of the product


B. Refund Policy
  • We PROMISE to refund you if the replacement still fails in your equipment
  • Shipping & handling charges are non-refundable
  • Customers receiving free shipping will be charged RM 15.00 for handling if their order is returned for a refund of the original purchase price
  • Most merchandise may be refunded within 10 working days of receiving your returned product
  • Genuine Original OEM cartridges are non-refundable


C. Order Cancel Policy
  • If you want to cancel an order, please call us at (03) 8076 1154 or email us at (include your full name, order number & contact number).
  • A 50% restocking fee will be added to cancellations that have been shipped out