Innotech Online Store
* We offer 1 year warranty period for all printers & 6 months warranty period for all toners purchased at www.innotech-store.com.
- Toner leakage before peeling-off the security seal
- Printing issues such as blur, black dots, white lines and print shadow due to manufacturing defects
- The warranty control sticker at the laser toner casing is either broken or missing
- The weight of the remaining toner load is less than 80% compared to a new or unused toner cartridge. (Toner load varies from cartridge models)
- The principal reserve all rights to charge 80% toner usage should there be any exchange take place
- The toners casing broken (due to transportation) and OPC drum scratched due to miss-handling on customer’s part
- Toner leakage due to any attempts of refilling exercise on dealers or end-users part
- The seal was torn (when customer removing it) resulting no toner powder supply from the cartridge
All products are to be returned to Customer Support Department (CSD) for technical inspection & testing. The response lead time from CSD is 5 working days minimum (excluding public holidays) for toner products.
How to expedite warranty exchange? If customers/dealers are able to attach print samples as a poof of printing problems and inform us the date of purchase then it should expedite the warranty exchange lead time.